Examples and approaches for Kata (Lean Strategy), Continuous Improvement/Innovation and/or Human-Centered Design in highly regulated departments (public safety, sheriff, etc).
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Innovator’s Journey: Shifting to the New Municipal Working Environment
Jim Twombly, City Manager of Aurora, Colorado, shares how he leveraged communication, compassion, and genuine connection to lead city staff through not only adapting to but embracing changing work environments.
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Jim Twombly
April 8, 2021
