Pushed by limited resources, staff capacity, and project accountability and outcomes, local governments continue to implement and adapt Lean Six Sigma practices to their organization. But now that you have started your lean journey, how do you sustain these efforts and manage a larger, cultural transformation of continuous improvement.

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Innovator’s Journey: Shifting to the New Municipal Working Environment
Jim Twombly, City Manager of Aurora, Colorado, shares how he leveraged communication, compassion, and genuine connection to lead city staff through not only adapting to but embracing changing work environments.