Transforming Local Government presenter, The City of Aukland, New Zealand, shares how they shifted citizen behavior to use self-serve online city services and re-engineered their top 10 services.
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Innovator’s Journey: Shifting to the New Municipal Working Environment
Jim Twombly, City Manager of Aurora, Colorado, shares how he leveraged communication, compassion, and genuine connection to lead city staff through not only adapting to but embracing changing work environments.
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Jim Twombly
April 8, 2021
