In this video presentation the cities of Ferndale, Michigan and Eagan, Minnesota discuss their journeys and share their lessons, along with some of the tips they learned along the way. Both will show how their Fabulous Flops were ultimately transformed into Fabulous Feats!
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Innovator’s Journey: Shifting to the New Municipal Working Environment
Jim Twombly, City Manager of Aurora, Colorado, shares how he leveraged communication, compassion, and genuine connection to lead city staff through not only adapting to but embracing changing work environments.
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Jim Twombly
April 8, 2021
