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Customer Service Satisfaction Surveys

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What communities and cities are evaluating the way they collect customer service feedback? What research exists on effectively capturing meaningful feedback from citizens to gauge quality of customer service? What communities have identified solid customer service performance measures? Looking for ways to provide valuable feedback (beyond 6 rating questions, 1-5, that give no substantive data.

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What communities and cities are evaluating the way they collect customer service feedback? What research exists on effectively capturing meaningful feedback from citizens to gauge quality of customer service? What communities have identified solid customer service performance measures? Looking for ways to provide valuable feedback (beyond 6 rating questions, 1-5, that give no substantive data.

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Strategies for the Onboarding Process

With efforts to further develop the onboarding process, local governments have reimagined the developmental experience for new hires.

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Samantha Corrales March 18, 2021

The Alliance for Innovation accelerates and amplifies local government change makers as they build antifragile organizations that provide extraordinary service to their communities.