Are there member communities who have established best practices for re-opening businesses, city hall, etc., after COVID-19? Working collaboratively with other municipalities on creating uniform re-opening plans. Cities may be a little unique if they did not have a statewide Stay-at-Home Order and had to take on restrictions individually.
What innovative products are available to support two key functions they deal with regularly: Constituent reporting (like a SeeClickFix type of mobile reporting of issues) and also Strategic Plan execution?
What communities and cities are evaluating the way they collect customer service feedback? What research exists on effectively capturing meaningful feedback from citizens to gauge quality of customer service? What communities have identified solid customer service performance measures? Looking for ways to provide valuable feedback (beyond 6 rating questions, 1-5, that give no substantive data.
A member city is interested in finding out what other cities do to accommodate their residents with disabilities for services like trash collection. Sometimes cities provide door pick-up for residents who need special assistance. What do other cities might do and how they communicate, track, review such services; and if there are any concerns to be aware of? Additionally, there might be services in other cities to adopt related to water services.
There are a few member communities that are interested in establishing a collaborative relationship with their local academic institutions. Are there examples of MOUs or other agreements that local governments have in place to facilitate these relationships?
What are good measures of 'utilization' and what is a reasonable expectation for shift fire employees?
We are looking for innovative and best practices for utility discount programs to reduce impacts to low income households, increase equity and support overall community well being.
What are some examples of a dignified discourse/anti-bullying/public engagement code of conduct-type of guide or policy?
What are the best practices for a local government to dispose/sell its electronic waste, and supporting processes?
What are other cities doing as it relates to Community Oriented Policing?
