Author: Marvin Andrews Fellows

Best Practices for Reopening Plans and COVID-19

Are there member communities who have established best practices for re-opening businesses, city hall, etc., after COVID-19? Working collaboratively with other municipalities on creating uniform re-opening plans. Cities may be a little unique if they did not have a statewide Stay-at-Home Order and had to take on restrictions individually.

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Help Desk

Customer Service Satisfaction Surveys

What communities and cities are evaluating the way they collect customer service feedback? What research exists on effectively capturing meaningful feedback from citizens to gauge quality of customer service? What communities have identified solid customer service performance measures? Looking for ways to provide valuable feedback (beyond 6 rating questions, 1-5, that give no substantive data.

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Disability Solid Waste and Water Services

A member city is interested in finding out what other cities do to accommodate their residents with disabilities for services like trash collection. Sometimes cities provide door pick-up for residents who need special assistance. What do other cities might do and how they communicate, track, review such services; and if there are any concerns to be aware of? Additionally, there might be services in other cities to adopt related to water services.

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Graduation

Academic Institution Collaborations

There are a few member communities that are interested in establishing a collaborative relationship with their local academic institutions. Are there examples of MOUs or other agreements that local governments have in place to facilitate these relationships?

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Utility Assistance Programs

We are looking for innovative and best practices for utility discount programs to reduce impacts to low income households, increase equity and support overall community well being.

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