Customer Service Standards

February 19, 2019

What are private and public sector models for customer service standards (including metrics and facility amenities)

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Innovator’s Journey: Shifting to the New Municipal Working Environment

Jim Twombly, City Manager of Aurora, Colorado, shares how he leveraged communication, compassion, and genuine connection to lead city staff through not only adapting to but embracing changing work environments.

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Jim Twombly April 8, 2021

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Strategies for the Onboarding Process

With efforts to further develop the onboarding process, local governments have reimagined the developmental experience for new hires.

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Samantha Corrales March 18, 2021