A member city is interested in finding out what other cities do to accommodate their residents with disabilities for services like trash collection. Sometimes cities provide door pick-up for residents who need special assistance. What do other cities might do and how they communicate, track, review such services; and if there are any concerns to be aware of? Additionally, there might be services in other cities to adopt related to water services.
Jim Twombly, City Manager of Aurora, Colorado, shares how he leveraged communication, compassion, and genuine connection to lead city staff through not only adapting to but embracing changing work environments.