Category: Members Only

Best Practices for Reopening Plans and COVID-19

Are there member communities who have established best practices for re-opening businesses, city hall, etc., after COVID-19? Working collaboratively with other municipalities on creating uniform re-opening plans. Cities may be a little unique if they did not have a statewide Stay-at-Home Order and had to take on restrictions individually.

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Help Desk

Customer Service Satisfaction Surveys

What communities and cities are evaluating the way they collect customer service feedback? What research exists on effectively capturing meaningful feedback from citizens to gauge quality of customer service? What communities have identified solid customer service performance measures? Looking for ways to provide valuable feedback (beyond 6 rating questions, 1-5, that give no substantive data.

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