Are there member communities who have established best practices for re-opening businesses, city hall, etc., after COVID-19? Working collaboratively with other municipalities on creating uniform re-opening plans. Cities may be a little unique if they did not have a statewide Stay-at-Home Order and had to take on restrictions individually.
The Alliance for Innovation spoke with economist and futurist Rebecca Ryan of Next Generation Consulting about how communities can focus on strong and values-based leadership to adapt and persevere through a crisis.
The Alliance for Innovation spoke with Thomas Reeves, Communications & Media Relations Officer for the City of Modesto, CA about how to communicate during a crisis
Cities must empower, engage, encourage residents to withstand crisis.
What innovative products are available to support two key functions they deal with regularly: Constituent reporting (like a SeeClickFix type of mobile reporting of issues) and also Strategic Plan execution?
What communities and cities are evaluating the way they collect customer service feedback? What research exists on effectively capturing meaningful feedback from citizens to gauge quality of customer service? What communities have identified solid customer service performance measures? Looking for ways to provide valuable feedback (beyond 6 rating questions, 1-5, that give no substantive data.
The Alliance for Innovation spoke with Tom Bonfield, City Manager of Durham, NC about the city's affordable housing strategy