Examples and approaches for Kata (Lean Strategy), Continuous Improvement/Innovation and/or Human-Centered Design in highly regulated departments (public safety, sheriff, etc).
As local governments look to strengthen the security of their IT systems against malware, especially with the upcoming election, CIS and DHS are offering an effective, no-cost solution through a new security service available to local and state government partners.
What efforts are communities implementing to reform their police departments? How can cities use benchmarking data to understand these reforms impact?
Robert Bell discusses how shifting your mindset about what innovation means can make a big impact.
By focusing on antifragility, local governments can emerge from the COVID-19 pandemic stronger than ever before.
Lawrence Greenspun of the Drucker Institute shares his experience about how organizations can come together during a crisis and how a strong mission statement can go a long way.
Are there member communities who have established best practices for re-opening businesses, city hall, etc., after COVID-19? Working collaboratively with other municipalities on creating uniform re-opening plans. Cities may be a little unique if they did not have a statewide Stay-at-Home Order and had to take on restrictions individually.
The Alliance for Innovation spoke with economist and futurist Rebecca Ryan of Next Generation Consulting about how communities can focus on strong and values-based leadership to adapt and persevere through a crisis.
What innovative products are available to support two key functions they deal with regularly: Constituent reporting (like a SeeClickFix type of mobile reporting of issues) and also Strategic Plan execution?
What communities and cities are evaluating the way they collect customer service feedback? What research exists on effectively capturing meaningful feedback from citizens to gauge quality of customer service? What communities have identified solid customer service performance measures? Looking for ways to provide valuable feedback (beyond 6 rating questions, 1-5, that give no substantive data.
